Return & Refund Policy

At Radiant IVY, we want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation) is required

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Gift cards

  • Personal care / hygiene products (if applicable)

  • Items that have been used, worn, or damaged after delivery

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to reflect in your account

Shipping fees are non-refundable.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect (wrong item sent)

If you need an exchange, please contact us with your order details.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was sent

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will review your case and arrange a replacement or refund if applicable.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider or bank

  • Processing times may vary depending on your provider

If the issue persists, please contact us.

8. Order Cancellations

Orders can only be canceled within 12 hours of purchase.

After this time, your order may already be processed and cannot be canceled.

9. Contact Us

For any return or refund inquiries, please contact us:

Business Name: Radiant IVY
Email: ( ]